About Us
Empowering Visionaries, Delivering Results
After over 10 years of working in the non-profit sector, our founder, Kitanya Khateri, quickly learned that regardless of the organization's mission, all non-profits were up against the same hurdles - limited time, resources, and staff. Due to those hurdles, items that do not immediately affect the output of core programming would fall to the bottom of the to-do list. Through Kitanya's experience, she developed the belief that these items, previously deemed "unimportant" are items that can elevate your organization's product and your patron's experience from good to phenomenal.
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Started in 2024, Khateri Consulting is designed to assist in the work you are already accomplishing. Our team works alongside yours to bring your ideas to life offering a high-quality standard of care that matches your expectations while providing competitive pricing to counteract another limited resource - financial support.
Customer Service Vs Experience
The core principle of
Khateri Consulting
Customer Service is a term that is widely recognized across all aspects of our daily lives. But what is Customer Experience and how is it different?
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"Customer experience is the experience customers have with your brand and the lasting impression you leave across the entire buyer’s journey, from discovering your brand to post-purchase. Customer service is helping customers solve problems, showing them how to use products, and answering questions."
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Needle, Flori (2022, June 10) Customer Experience vs. Customer Service: What's the Difference? Hubspot. https://blog.hubspot.com/service/customer-experience-vs-customer-service
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To simplify further, Customer Service is reactive and Customer Experience is proactive.
Cultivating a positive Customer Experience
At Khateri Consulting, we believe that elevating your patron's experience with your organization can be summarized in four seemingly simple, yet powerful "rules". Ideally, every interaction with your patrons will contain an element from each of these four rules.
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Give them what they are expecting. If you are unable to give your patrons what they expect, its a chance to evaluate and determine if their expectations are aligned with your organization's services or if your services need aligned with your patron's needs.
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Pleasantly surprise them. This can be as simple as remembering their name or including a gift with a purchase, but the important part is that your patron is not expecting it.
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Make them feel like an insider. Members, subscribers, donors, etc. - patrons that interact with your organization regularly - have come to expect a level of recognition from your staff. But what if someone brand new was made to feel the same?
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Give them a story to tell. Your most powerful marketing tool is the testimonials you give your patrons, so make sure it is a good one.
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Regardless of your organization's needs, this concept is the foundation to every project Khateri Consulting can assist you with.​
